Help Centre

Be sure to check out our Help Centre to get instant answers to common questions.

All SCN Industrial authorized distributors should use our SCN Web Advantage!

To request a login, click the Request a Login button under the search bar on the homepage.

You will be directed to our Request a Login form where you will need to fill in the required fields & submit your online account request.

If you are presently a business and contact in our system and the data you provide us matches our records exactly, you will be registered and receive an email* with login credentials immediately!

Alternatively, requests for logins made on business days before 4:00pm ET will be processed the same day. Requests made at all other times will be processed by the next business day.

*If you do not receive our email, please check your spam filter, junk mail folder or check with your system administrator.


Once you have received your email, proceed to the Login form below the products menu on the homepage and enter your Username (Email Address) and Password in the appropriate text boxes and click on the Login button. Remember, the password field is case sensitive.

If you have forgotten your username, please start by entering your email address. If after trying this, you find yourself still not able to login, contact us at [email protected].

Don't worry, simply follow the below steps to reset it:

  • Click the Forgot Your password? link on the sign in form.
  • Enter the email address associated with your account and then press the Send Password Reset button.
  • A password reset link will be *emailed to the address you provided.
  • The link will bring you to a page where you can reset your password reset question and answer and password.
  • Remember, passwords are case sensitive.

* If you do not receive our email, please check your spam filter, junk mail folder or check with your system administrator.

Still having trouble? Please contact Customer Service: Monday - Friday: 7:30 AM to 8:00 PM ET (5:00 PM PT) at 1-877-807-7772 or [email protected].

Once logged in, simply follow the below steps to reset it.

  • Navigate to My Account in the My Account dropdown.
  • Click the Change Your Password link in the Login Information section.
  • Enter your current password followed by your new password and confirm.
  • Remember, passwords are case sensitive.

You can search for a product through the search bar targeting the product name, product number or keywords of the product.

By hovering over the Products menu in the navigation bar, you will be able to choose category.

You may use the Refine by Category Sidebar on the left side of the page or the images in the center of the page to navigate to sub-categories.

You can refine your search by choosing a specific manufacturer.

Once you have reached the bottom level of sub-categories, you will be able to refine your search using the available attributes.

Many products on our website have accessories to go along with the product and similar products. If there are accessories and/or similar products for a particular product you are looking at, they will be seen on the lower section of the product detail page.

Access and modify your contact information from the My Account dropdown when logged in.

If you wish to update contact information on an order already placed, please contact Customer Service: Monday - Friday: 7:30 AM to 8:00 PM ET (5:00 PM PT) at 1-877-807-7772 or [email protected].

Use your Address Book to manage your delivery addresses.

Access your Address Book from the My Account dropdown.

Selecting a different delivery location may cause item pricing and availability to vary. Please be sure to review your order details before submitting.

You can also add, edit or delete a delivery address from your address book.

  • To add a new delivery address, click Add a New Address button and fill out the form.
  • To edit a delivery address, click the edit pencil on the address of your choice.
  • To delete a delivery address, click the delete x on the address of your choice.

You can set one of your delivery addresses as your default delivery address for your session by clicking the radio button under the Set as Default header. This option will ensure the address you chose will be your default delivery address for your session until you change it.

You can set one of your delivery addresses as your current delivery address for your session by clicking the radio button under the Set as Current header. This option will ensure the address you chose will be your current delivery address for your session until you change it.

If you wish to update delivery information on an order already placed, please contact Customer Service: Monday - Friday: 7:30 AM to 8:00 PM ET (5:00 PM PT) at 1-877-807-7772 or [email protected].

Know exactly which part numbers you would like to order? For those of you with quick fingers, just type & tab your way through the Order Pad.

Access the Order Pad (with mass upload) along with the Quick Order Pad in the top bar of the website.

  1. Input the SCN Model or the manufacturer model number in the Model column. If logged in you may also enter your system model number if previously stored in our system by your sales representative.
  2. Input the quantity you want to order in the Quantity column and Add to Cart.

Have you ever wondered how many times you’ve ordered the same product over the course of a few months or even a year? The data provided in this screen will be all transactions made by anyone with access to your corporate account via phone, fax, email and, of course, online.

Access your Previously Ordered Items from the My Account dropdown.

  • Search an Order Date to view items.
  • Click the View Item Order History button on the product in question to view historical purchased quantities.
  • The Sales Statistics are displayed in a rolling 12-month calendar. Click through the calendar to view previous years of usage.

Stay current with your transactions without ever having to pick up a phone or even sending out an email! The data provided in this screen will be all transactions made by anyone with access to your corporate account via phone, fax, email and, of course, online.

Access your Orders and Quotes from the My Account dropdown.

Search by Order/Quote Number, Purchase Order Number, Email and more!

  • You are also able to search by Order, Shipped, Invoice Date, Order Type, or Order Status for the orders or quotes you wish to review.
  • Once you have made your selection, click the Search button. Please note that Order Number and Delivery Address ID must be exact but, partial (starting characters/numbers) Purchase Order Numbers are acceptable.
  • At a glance, the results of this screen will provide you with important information regarding the stage of your orders.
  • To see further details regarding the contents & status of your order, click on the Order Number (#########-#) of your choice.

Want to take note of a product of interest, or save a list of products for another day? You can create an unlimited number of lists and assign them descriptions to keep organized. Perhaps you may want to keep an ongoing list of your favorite items, or some items you think are great additions to any order!

Access your Shopping Lists from the My Account dropdown.

Simply follow the below steps to create a shopping list:

  • Find the product you are looking for by performing a search (keyword, product name, product numbers, manufacturer part numbers, or manufacturer names) or shop by category or manufacturer.
  • On the product detail page, add the product to an existing shopping list or create a new list and add.
  • Once the product has been added to your shopping list, continue shopping or view shopping list.

Keep up to date with current items and pricing by taking advantage of our price list download. Price list files are updated on a nightly basis and provide pricing information from all warehouses.

We encourage you to download a new price file which will include your net pricing for all products that are currently online (excluding discontinued products) for our Montreal, Edmonton and Vancouver Distribution Centers.

The prices that are downloaded are your net costs as of the date of the download.

The files currently include all of the data listed below:

  • Model No.
  • English Description
  • French Description
  • Contract Expiry Date
  • FOB point data
  • Width
  • Length
  • Height
  • Weight
  • Brand Name
  • Distributor Cost
  • List Price
  • SPOC
  • Catalog page numbers
  • Last update on price

Please click here to download your price list now.

Freight forwarding is usually used to consolidate shipments at an airport, port, or 3rd party before sending shipments to a remote location. Freight forwarding points setup on your account are available as a shipping option during the checkout process.

The freight forwarding feature, if available on your selected delivery address, can be selected during the checkout process online.

  1. Proceed to the Delivery Address section.
  2. Choose a Delivery Address for your order.
  3. Click Next to proceed to the Shipping Options page.
  4. If available on your selected delivery address, a freight forwarder selection dropdown will appear.
  5. Select a Freight Forwarder for your order and proceed as usual with your checkout.

If you have any questions about the Freight Forwarding service or need to add or update the options you see, please contact Customer Service: Monday - Friday: 7:30 AM to 8:00 PM ET (5:00 PM PT) at 1-877-807-7772 or [email protected].

SCN Industrial does not make the arrangements with the freight forwarder, this is the responsibility of the customer and needs to be done in advance of the shipment being sent. SCN Industrial only holds the responsibility of getting shipments TO the freight forwarder. The customer and the freight forwarding company take care of getting the shipment to the final destination including any documentation needed for that leg of the shipment.

When logged in to your account, you can save your credit cards for quicker checkout. Please note, your account must have the ability to accept payment by credit card. Access your Payment Methods from the My Account dropdown.

  • Click the Manage Credit Cards link in the Payment Methods box.
  • Click the + Add a new credit card link.
  • Enter the details of the credit card you wish to save.
  • Click the Add button and the credit card will be saved securely only to your online account.
  • You can add additional cards, edit cards, or delete cards.

If you are experiencing any sort of trouble and can't find the answer here, please contact us.

Contact a Sales Representative

Contact a Technical Support Representative

Can't find the answer you are looking for?

Contact Customer Service: Monday - Friday: 7:30 AM to 8:00 PM ET (5:00 PM PT)

Email: [email protected]

Phone: 1 877 807-7772