Important Security Updates on our Website

To provide the highest level of security, we will be making changes to our web infrastructure to support the use of Transport Layer Security (TLS) 1.2.

Although many browsers are currently able to support TLS 1.2, there is a chance that it may not be enabled by your browser settings. This could be especially true if you are using an older browser version resulting in not being able to connect to our website.

What is TLS?

The Transport Layer Security (TLS) protocol encrypts and authenticates the data that is passed between communicating applications and their end users. For example, when you enter your login credentials on a website, TLS prevents a third-party from stealing the information that is exchanged during the login process.

Why the Update?

The PCI Security Council sets the rules on which technologies are acceptable for use in transmitting data. They have explicitly identified TLS 1.0 as no longer being a strong form of encryption because it is vulnerable to many known attacks.

This is not an action we are taking alone. EVERY website that transmits or processes data will be making this change. If you are using an insecure or unsupported browser, you will find that all secure websites will stop working very soon.

How will customers be impacted?

After we disable TLS 1.0, any connections to our website that rely on TLS 1.0 will fail.

How can you avoid a service disruption?

Please ensure you are using a current browser and have TLS 1.2 enabled.

ENABLING SSL VERSION TLS 1.2

For instructions on how to enable TLS 1.2, please review the instructions below for the browser that you are using to connect to our website.

Internet Explorer: In Internet Options, click on the Advanced tab, scroll to the Security section and select Use TLS 1.1 and/or 1.2. Then click OK.

Chrome: In Settings, click "Show advanced settings." Find the Network section, and click "Change proxy settings." Click the Advanced tab. Select Use TLS 1.2, and then click OK.

Firefox below version 23: Open Settings. On the Advanced tab, click the Encryption tab. Select Use TLS 1.1 and/or 1.2, then click OK.

Firefox version 23 and above: Firefox 23 and above are configured to communicate with TLS 1.2 by default.

Safari

There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.2 is automatically enabled.

If you have any technical questions or concerns, please submit your question to our customer service team or call 1 877 807-7772.

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