Terms and Conditions
User IDs and Passwords
If your company is an authorized Reseller of SCN Industrial, it may have an account so that its employees can access portions of our website not available to the general public. To gain access to secure areas of our website you will need a user ID and password. Request a login.
Any given account can have multiple users however each user must have his or her own user ID and password. You agree that your user ID and password are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of the ID and password, and you and/your company are fully responsible for all activities that occur under your ID and password by you or anyone else using this, whether authorized by you or not. If you believe your password may have been compromised or used without authorization you agree to change your password immediately. You also agree to inform us immediately of any breaches of security such as loss, theft or unauthorized disclosure or use of your username or password by contacting us at firstname.lastname@example.org. Until we are so notified you and/or your company will remain liable for any unauthorized use of your account. As a Reseller you agree that all orders placed online under your account will for all purposes be deemed to be in writing signed by you to the same extent and under the same conditions as all your other ordering transactions with SCN Industrial. As such you accept full responsibility for all purchases made online under your account. It is your responsibility to notify us if you would like a particular individual’s access to your account terminated. SCN Industrial reserves the right to deny distributor access to password access at its sole discretion.
Our standard payment terms are Net 30 days from invoice date. All overdue amounts shall bear interest at a rate of twenty-four percent (24%) per annum (2% per month). At SCN Industrial’s discretion, purchases may be made through Visa® or MasterCard® at the time of purchase. All payments must be in Canadian dollars. If the purchaser fails to make payment within 30 days, SCN Industrial may defer shipments until such payment is made, or may, at its option, cancel all or any part of unshipped order.
Prices are listed in Canadian dollars and will remain valid for a period of 7 days. In the event of a pricing error, SCN INDUSTRIAL reserves the right to change the price without notice. We also reserve the right to change prices based on changing economic and manufacturing conditions. Prices displayed in print catalogues or online pdfs are for reference purposes only. For accurate pricing please verify your products online. Quotations on large quantities are available on request.
SCN INDUSTRIAL is required to charge goods and services tax and applicable provincial sales tax on items for which a sales tax exemption certification has not been provided. When ordering, please provide any valid exemption certificate.
Freight rates quoted are to be considered dock-to-dock. If extra handling is required, additional charges may apply. SCN Industrial can also offer consolidated shipping for large volume customers.
Important: Please be advised that there is a $75.00 minimum order requirement for all non-consolidated orders.
Shipping errors, missing items or damages must be reported to SCN INDUSTRIAL within 1 business day of receipt of shipment (damages must be accompanied by a signed bill of lading acknowledging the damage).
Claims for loss or damage in shipments are the responsibility of the carrier, and must not be deducted from our invoice, nor shall payment of the invoice be withheld while you await adjustment for your claims.
FOB Points. Products ship FOB SCN Industrial's stocking warehouses, or FOB the manufacturer as indicated within product details. Not all products are stocked and shipped from all of our locations. Upon submission of your quote or order the shipping origin and any applicable freight charges will be confirmed.
Modification of Terms
No addition to or modification of terms and conditions shall be binding on SCN INDUSTRIAL unless agreed to by SCN INDUSTRIAL in writing, and SCN INDUSTRIAL's acceptance of any order shall not be construed as consent to any additional terms and conditions.
Special Orders & Product Availability
Products are subject to availability at time of order. Some special order items must meet manufacturer's minimum order quantity requirements at time of order, and may require additional shipping time.
Products are warrantied against defects in material or workmanship only in accordance with the individual manufacturer’s warranty policy. If SCN Industrial determines the product to be defective in workmanship or material, it will be repaired or replaced at SCN Industrial’s sole option, as buyer’s exclusive remedy.
SCN INDUSTRIAL offers products only for delivery and use within Canada. SCN INDUSTRIAL is not responsible for any product sale intended for export. Where products purchased from SCN INDUSTRIAL are to be exported, the purchaser assumes sole responsibility for arranging the export of the products from Canada and their importation into other countries and shall at all times comply with all applicable laws in relation thereto, including but not limited to export control laws, rules and regulations of Canada.
All returns must be authorized by SCN Industrial. A Return Authorization Number must be obtained from SCN INDUSTRIAL's Customer Service Department, and the client must provide the Invoice number at the time of the request.
Certain products sold by SCN INDUSTRIAL may be returned for credit. A restocking charge of 25% will apply on stock items, or that imposed by manufacturer should the fees be greater.
The following conditions must be met. Failure to do so could result in refusal of a shipment by us.
- Goods must be returned within 90 days from date of purchase;
- At the time of the return, goods must be a stock item with SCN INDUSTRIAL and the returned quantity must correspond to the quantity of the original packaging;
- Approval and shipping destination must be obtained from SCN INDUSTRIAL before returning goods;
- Goods must be returned to the appropriate location within 10 working days after receiving the RGA number;
- The RGA number and invoice number must be identified on the return address label;
- Goods must be in their original packaging, arrive undamaged and in resellable form
- All returns are to be sent prepaid;
- Specially ordered goods are non returnable – these products are identified with a part number beginning with a // on quotes and invoices.
- Restocking charges on Non-stock or Custom items will be determined by SCN Industrial.
- Goods damaged in transit must be signed as damaged by the receiver and carrier at the time of receipt of goods in order to request credit from SCN Industrial.
SCN Industrial reserves the right to deny any Returns or Claims if the above conditions are not met.
SCN Industrial considers all graphical product content (images & copy), both in print and online, to be proprietary information. The use of this content without the expressed written consent of SCN Industrial may forfeit the Distributor’s ability to purchase from SCN Industrial.
Last updated: October 1, 2018