CUSTOMER SERVICE REPRESENTATIVE

Location: Montréal (Ste-Anne-de-Bellevue, QC)

Department: INSIDE SALES

Reports to: INSIDE SALES SUPERVISOR

Job purpose: To provide overall superior customer service in order to develop and maintain solid business relationships while continuing SCN Industrial’s reputation for outstanding customer support.

Responsibilities: Answering incoming calls, processing e-mail and fax requests, generating quotes, providing basic product information, setting up new accounts, handling complaints, processing returns and credits.

You may be required to carry out other duties, as are within your capabilities and level of responsibility, in order to meet the needs of the business.

Qualifications:

French / English Bilingualism required.
Experience in customer service (inbound or outbound calls) – high volume.
Strong computer literacy (MS Outlook, Word and some Excel).
Excellent problem solving abilities.
Exceptional communication skills and phone etiquette.

Salary: Based on; number of years of customer service (inside sales) experience and product knowledge.

Please  e-mail your résumé to hr@scnindustrial.com
We are an equal opportunity employer.

WELDING PRODUCT SPECIALIST

Location: Montréal (Ste-Anne-de-Bellevue, QC)

Department: INSIDE SALES

Reports to: INSIDE SALES SUPERVISOR

Job purpose: To serve as SCN’s welding product-line specialist by means of giving technical product-line information to customers as well as internal parties.

Responsibilities: Answering incoming calls (pertaining to welding products), preparing quotes, processing e-mail and fax requests, handling customer issues, providing product solutions, etc.

You may be required to carry out other duties, as are within your capabilities and level of responsibility, in order to meet the needs of the business.

Qualifications:

Technical knowledge and experience with welding products & related equipment
French / English Bilingualism required.
Experience in customer service (Inbound or outbound calls).
Strong computer literacy (MS Outlook, Word and some Excel).
Excellent problem solving abilities.
Exceptional communication skills and phone etiquette.

Salary: Based on; number of years of customer service (inside sales) experience and product knowledge.

Please  e-mail your résumé to hr@scnindustrial.com
We are an equal opportunity employer.